Shipping and Returns

These conditions are subject to current legislation. If you detect that any provision presented does not comply with applicable legislation, this shall be considered an involuntary error on our part, which may be communicated to us by any economic agent, using the contact means available on our website, and corrected immediately. The most favorable conditions will always be applied to the customer.

Right of free resolution :

The consumer has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason. The deadline for exercising the right to free resolution expires within 14 days from:

a) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the goods, in the case of purchase and sale contracts, or:
b) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately,
c) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last lot or element, in the case of delivery of a good that consists of several lots or elements,
d) The day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the case of contracts for the periodic delivery of goods during a certain period;

In order to exercise their right of free termination, the customer must communicate to the company their decision to terminate this contract by means of an unequivocal statement (for example, a letter sent by post, or email). You can use the resolution form template, but it is not mandatory.

For the free resolution period to be respected, it is sufficient that the customer's communication regarding the exercise of the right to free resolution is sent before the end of the resolution period.

Effects of free resolution :


In the event of termination of this contract, the company will refund all payments made, including delivery costs (with the exception of additional costs resulting from the customer's eventual choice of a shipping method other than the least expensive standard shipping method offered by company), without undue delay and, in any case, no later than 14 days from the date on which the company is informed of the customer's decision to terminate this contract, with the exceptions indicated in the stipulations below.

Filling instructions :


“In the case of a contract in which the customer acquires, or a third party indicated by the customer, other than the carrier, physical possession of the goods.”

The customer also has the option of filling out and submitting electronically the model withdrawal form or any other unequivocal declaration of termination via the company's website www.curpel.com, or via the company's email address curpel@ curpel.com. If you make use of this possibility, the company will send, without delay, on a durable medium, by email, an acknowledgment of receipt of the resolution request.

Free resolution form template:

(You should only complete and return this form if you want to terminate the contract)

For: CURPEL - Tanneries and Peleterias Lda
Address: Avenida da Estação S/N, 6300-832 Guarda

Email: curpel@curpel.com

I hereby communicate (*) that I have resolved (*) my/our (*) purchase and sale contract relating to the following asset:
Requested on (*)/received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is notified on paper)
(*) Cross out what doesn’t matter

Return of goods:

The customer must return the goods to CURPEL - Curtumes e Peleterias Lda , with address at Avenida da Estação s/n, 6300-832 Guarda, without undue delay and no later than 14 days from the day on which they inform the company of free resolution of the contract. The goods to be returned must be delivered to the Company's address within its opening hours, as indicated on the website. Under no circumstances will any returned order be picked up at the Post Office or at the carrier's office/store or warehouse. The deadline is considered to be respected if the customer returns the goods before the end of the 14-day period. The customer must bear the direct costs of returning the goods. The company only supports shipping costs in the event of an error in shipping , in which case the company may choose to collect the goods from the customer. In any case, the option of collecting the goods at the customer's address, or sending the goods by the customer, is always the company's, and in the case of costs to be borne by the company, the cost to be borne by the company is always the cost that the company would have to bear if it collected the goods.

If, by their nature, the goods cannot be returned normally by the customer via the Post Office, or if the cost of returning the goods cannot be reasonably calculated in advance, the customer must bear the direct costs of returning the goods, which costs are estimated at approximately 30 EUR [thirty euros] per volume, in the case of goods sent to the Mainland and 50 EUR [fifty euros] per volume, in the case of goods sent to the Islands of Madeira, Azores and Spain.

The customer is responsible for the depreciation of the goods resulting from handling that exceeds what is necessary to verify the nature, characteristics and functioning of the goods, as well as for the packaging and transportation, until delivery to the company of the goods to be returned. In the case of returning goods, the customer is responsible for them until the goods are delivered to the Company, which, upon receipt, checks them and informs the customer if any non-conformity is detected, on which acceptance depends. of its return by the company. The duty of care and to treat with care the goods made available to the customer, includes the duty to adequately package the goods to be returned, with the inner and outer packaging, cardboard and/or plastic in good condition and intact, return of all the manuals, literature, accessories and labels intact and in good condition, considering that the mere acceptance by the customer of the order sent by the company, proves the delivery of the goods to the customer, the respective packaging and labels, in good condition. Acceptance of the return will only be approved by the company if the goods sent are received by the company in the same conditions in which they were sent and delivered to the customer and if they are in a condition to be marketed as new products, as they were sent to the customer, without any sign whether they are returned or used goods. Otherwise, the return will be rejected and the customer will be informed.

Exchanges :

After receiving the order, the customer has 14 days to exchange the purchased item, which must comply with the following conditions:

The customer must contact the company informing the invoice number and the reference of the product to be exchanged. The products to be exchanged must be accompanied by the original packaging, with the respective labels intact and without any sign of use, except that resulting from the need to verify the nature, characteristics and functioning of the good, as would be done in store. The product to be exchanged/returned must be properly protected so as not to be damaged during transport.

If the value resulting from the exchange of products in an order is higher than the initial value of the order, the Customer will pay the difference, using one of the available payment methods.

Exchanges cannot be accepted in the case of goods manufactured, configured or purchased according to the customer's specifications, or clearly personalized, or which, due to their nature, cannot be returned to the manufacturer, or are likely to deteriorate or perish quickly .

Any package received at the company without sender identification or sent for collection will be returned. We suggest registering the return of your order with CTT, as we are not responsible for any loss of merchandise.

The customer must inform the company if they send a product to be exchanged and wait 3 working days for it to be received by the services. The company will not accept the exchange of products unless the indicated procedure has been correctly carried out.

Refunds:

In the case of the return of goods by the customer, the company may withhold the refund until it has received the goods and verified their conformity and integrity, as well as their original packaging, labels and user manuals, when applicable. If the returned goods are not in conformity, the company communicates to the customer the decision not to accept their return and does not reimburse the customer.

In cases where a credit note is issued, which is issued and sent to the customer by email, up to two working days after the company receives the goods, the company may withhold the refund until it has received the return, by the customer, of the triplicate of the credit note duly signed by the customer, which document is necessary for the purpose of VAT regularization by the company, and, for the purpose of legibility of the signature, the triplicate of the credit note must be sent by the customer by post to the company's address.

The company makes refunds using the same payment method used in the initial transaction, except for payments made by Multibanco, in which case the refund is made to the NIB to be indicated by the customer. In the case of payments made by bank transfer and for refund purposes, the customer must inform the NIB to which the company will make the bank transfer of the refund amount to be made.

Order shipping :

Orders can be picked up at the company's facilities, or sent to any point in the Portuguese national territory (Mainland and Autonomous Regions), Europe or Portuguese-speaking countries, through the contracted delivery service.

In the case of shipped orders, when delivering the order to the customer, the customer must check immediately and before accepting to receive the order, that the respective packaging is in good condition. Mere acceptance of the order proves the good condition of the packaging. If the box is damaged, the customer has two options: 1) Not accepting to receive the order 2) Receive the order, but placing a note on the carrier's delivery note about the condition of the packaging. If none of the situations are observed by the customer, any complaint regarding the condition of the packaging will be rejected outright.

In-Store Collection :

The in-store pickup option involves the customer going to the Company's store, located at Avenida da Estação S/N, 6300-832 Guarda, Portugal, where the order will be delivered to the customer. The customer must wait for prior contact from the store to be informed that the products are now available for collection.