Terms of service

GENERAL AND PRE-CONTRACTUAL CONDITIONS OF SALE

These pre-contractual conditions are subject to current legislation. If you detect that any provision presented does not comply with applicable legislation, this shall be considered an involuntary error on our part, which may be communicated to us using the contact methods available on our website, and corrected immediately. The most favorable conditions will always be applied to the customer.

These general sales conditions are agreed between Curpel - Curtumes e Peleterias Lda, with registered office at Avenida da Estação S/N 6300-832, Guarda, hereinafter referred to as “company” and the people who make purchases through the Internet website www. curpel.com, hereinafter referred to as "Customer", or purchases made without the simultaneous physical presence in the store of the seller ("company") and buyer. These Terms and Conditions do not apply in the case of purchases made by the customer at the "company" establishment, where there is a simultaneous physical presence in the store of the seller ("company") and the buyer.

These conditions apply exclusively to supplies and shipments to customers and natural persons who are not traders, meaning any natural person who acts for purposes that do not fall within the scope of their professional activity.

The parties agree that purchases made through this website will be governed exclusively by these sales conditions and current legislation, excluding any conditions previously available on the Website.

General conditions of sale: The website www.curpel.com is intended for private use only. Any use other than strictly personal use, namely the reproduction, transfer, distribution or storage of the contents of this website, is prohibited without prior written authorization.

The company reserves the right to change the conditions of use or other procedures published on the website www.curpel.com without prior notice, so you should regularly consult the conditions of use or other procedures, as regular and continued use of this website presupposes the unreserved acceptance of the changes made to them and the submission to the most recent version. The contents presented through links on the website www.curpel.com are the exclusive property and responsibility of their respective owners, so the company declines any responsibility for their content.

The company makes every effort to ensure that the information presented on its website is free from spelling or other errors and whenever this happens, the company will correct it as soon as possible. If the information presented does not correspond to the characteristics of the product, the Customer will be informed and will have the right to cancel their order.

The photos presented may not correspond to the configurations described, and the main photo presented is the one that normally corresponds to the product, with the secondary photos only illustrating the different product configurations or possibilities of use, which may or may not include optional accessories. The product to be sent is what is described in its name or description, and, in case of doubt, the customer can contact Curpel for the necessary clarifications. The reproduction of the colors of the articles is the closest to reality. Prices and specifications are subject to change without notice.

Despite the company's efforts, some products in the catalog may be incorrectly priced, so the company checks prices every time it processes orders. If the price of the product is not as indicated, the company informs you by email and awaits the Customer's decision to accept or cancel their order. Only after checking and confirming that the items are in stock is it possible to inform whether or not the order can be fulfilled and proceed with shipping.

Seller identification:

CURPEL - CURTUMES E PELETERIAS LDA
Avenida da Estação s/n, 6300-832, Guarda, Portugal
EMAIL: curpel@curpel.com
NIF: 502 954 728

The company's supply capacity is limited to the availability of existing stock, so the supply of items not in the company's stock depends on the availability of its suppliers. If the products are not in stock, the company places the order directly with the supplier, and the customer is informed by email of the status of the order, in this case, that it is in the Warehouse/Distributor order status.

The order status Warehouse / Distributor order means that one or more products in the order were ordered by the Company in the national or international market with a standard delivery time of around 10 working days, with the delivery time being possible to be longer, depending on the availability of the products in the distributor's warehouse, supply and transportation deadlines, not exceeding a maximum period of 30 consecutive days.

After analyzing the availability of its stock and that of its supplier and, in the event of the product being unavailable for shipping, the company undertakes to inform the Customer and reimburse him or her for the amounts paid, within a maximum period of 30 days from from the date of knowledge of that unavailability.

If the customer's shopping basket includes items with different delivery availability dates, the customer will be informed and may choose to receive the items in a single delivery or in several deliveries.

How to order: To place your order, the Customer must register in advance at www.curpel.com, providing the information requested there. Perform “Login”, providing a combination of email and password chosen when the customer registers. Confirmation and dispatch of the order by the Customer is equivalent to full and complete acceptance of the prices and description of the products available for sale, as well as the general conditions of sale, which will be the only ones applicable to the contract thus concluded.

To order at www.curpel.shop, the customer chooses the items they are looking for by browsing the company's online catalog or using the search functionality. Add the items you want to purchase to your shopping cart, using the “add to cart” option. Access the shopping cart using the “Shopping Cart” option, check the contents of the cart and use the “Next Step” option.

The customer identifies all the essential elements for processing and shipping their order. Complete the information and choose the options available to you throughout the “check-out” process (delivery and billing address; shipping method; payment method). If you want your order to be shipped to an address other than that indicated in your user registration, the customer must indicate the alternative shipping address on the order form. It will be sent to the address indicated by the customer to the company, and the invoice will be sent together with the order. Alternatively, the invoice can be sent to the email address indicated in the customer's user registration, if express information is given to the company to that effect. All mandatory information fields must be correctly completed to consider the order valid. After verifying all the information elements, the customer must use the “Create Account” option.

N.B: If the customer wants the invoice to be issued with their complete details (Name and address), the customer must indicate their tax number (TIN). If the NIF is not indicated, the invoice is issued as "Final Consumer", without customer identification. Once issued, invoices cannot be corrected, altered or canceled.

The customer checks the information elements in the Order Summary and uses the “Pay” option. The order is formalized as soon as the customer receives the company's email confirming that it has been accepted and processed.

When placing the order and “Checkout” the text of the “Confirm Order” order button makes it clear that the customer is entering into a contract with payment obligation.

The company undertakes to fulfill the order within a maximum period of 30 days, counting from the day following the formalization of the order and consequent conclusion of the contract, except in situations of unavailability of products, whose delivery times may be longer, as long as previously communicated to the customer, without the customer exercising free termination of the contract.

Price reduction sales:

The promotion periods indicated, namely the respective end date of the promotion, are merely indicative, and the promotion end date and the promotional price may be changed without prior notice, in the event of a change in the marketing conditions by the distributor, in the if the product has been discontinued, if the supplier is unable to supply the respective product, or if the product is out of stock and/or unavailable.

Discount vouchers are valid exclusively to grant discounts on products duly marked with the respective code. Any use other than that indicated, that is, any use on products not marked with the discount offer through the voucher (coupon) will have to be authorized by Curpel, via email to be sent in writing to the customer, automatically invalidating all discounts obtained through coupons not assigned to a specific product. In this case, the order will only be processed after customers have paid the difference in value.

Regarding products marked with "Extra Discount", the respective discounts indicated, which are obtained through the use of the respective voucher, apply to the public sale price, in the case of discounts indicated in percentage (%) and on the promotional price reduced, in the case of discounts indicated in value (€).

Delivery availability:

Products with availability information in number of days or month, the time indicated on each product is merely indicative and does not assume that the product is available in stock. In these cases, these are products that may be available in stock or that will be ordered from suppliers following the order placed by the customer at Curpel, with the deadline indicated being the one expected for each of the products, considering that the product is available or comes to be available from the supplier for shipping and also the average shipping and transport times. Unforeseen delays in order processing by suppliers, transport and errors are excluded.
Immediate shipping: The standard delivery time is around 5 working days. In case of unavailability of stock, a specific order will be placed with the distributor/manufacturer, and the delivery time may be longer, depending on the availability of the products in the warehouse/distributor, supply and transport times, and should not exceed a maximum period of 30 days. followed.

In exceptional situations, for example in the case of distributor/manufacturer holidays (especially in August), holidays, delay in transport, or other fortuitous reasons or force majeure, the delivery time may be longer than 30 days, as long as the fact that gives rise to the delay, after being known by the company, is communicated to the customer, without the customer exercising free termination of the contract.

Fast shipping: Products normally available in stock, in transit from the distributor or manufacturer, or products supplied on the national or international market with a standard delivery time of around 10 working days. In case of unavailability of stock, an order will be placed at the distributor/manufacturer's warehouse, and the delivery time may be longer, depending on the availability of the products at the manufacturer/distributor, supply and transport times, and should not exceed a maximum period of 30 consecutive days.

In exceptional situations, for example in the case of distributor/manufacturer holidays (especially in August), holidays, delay in transport, or other fortuitous reasons or force majeure, the delivery time may be longer than 30 days, as long as the fact that gives rise to the delay, after being known by the company, is communicated to the customer, without the customer exercising free termination of the contract.

Right of free resolution:
The consumer has the right to freely terminate this contract within 14 calendar days, without needing to indicate any reason. The deadline for exercising the right to free resolution expires within 14 days from:

a) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the goods, in the case of purchase and sale contracts, or:
b) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately,
c) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last lot or element, in the case of delivery of a good that consists of several lots or elements,
d) The day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the case of contracts for the periodic delivery of goods during a certain period;

In order to exercise their right of free termination, the customer must communicate to the company their decision to terminate this contract by means of an unequivocal statement (for example, a letter sent by post, or email). You can use the resolution form template, but this is not mandatory.

For the free resolution period to be respected, it is sufficient that the customer's communication regarding the exercise of the right to free resolution is sent before the end of the resolution period.

Return of goods:

The customer must return the goods to Curpel - Curtumes e Peleterias Lda, with address at Avenida da Estação s/n 6300-832 Guarda, Portugal, without undue delay and no later than 14 days from the day on which they inform the company of the free termination of the contract. The goods to be returned must be delivered to the Company's address within its opening hours, as indicated on the website. Under no circumstances will any returned order be picked up at the Post Office or at the carrier's office/store or warehouse. The deadline is considered to be respected if the customer returns the goods before the end of the 14-day period. The customer must bear the direct costs of returning the goods. The company only supports shipping costs in the event of an error in shipping, in which case the company may choose to collect the goods from the customer. In any case, the option of collecting the goods at the customer's address, or sending the goods by the customer, is always the company's, and in the case of costs to be borne by the company, the cost to be borne by the company is always the cost that the company would have to bear if it were to collect the goods.

If, by their nature, the goods cannot be returned normally by the customer via the Post Office, or if the cost of returning the goods cannot be reasonably calculated in advance, the customer must bear the direct costs of returning the goods, which costs are estimated at approximately 20 EUR [twenty euros] per volume, maximum, in the case of goods sent to the Mainland and 40 EUR [forty euros] per volume, maximum, in the case of goods sent to the Madeira Islands, Azores and Spain.

The customer is responsible for the depreciation of the goods resulting from handling that exceeds what is necessary to verify the nature, characteristics and functioning of the goods, as well as for the packaging and transportation, until delivery to the company of the goods to be returned. In the case of returning goods, the customer is responsible for them until the goods are delivered to the Company, which, upon receipt, checks them and informs the customer if any non-conformity is detected, on which acceptance depends. of its return by the company. The duty of care and to treat with care the goods made available to the customer, includes the duty to adequately package the goods to be returned, with the inner and outer packaging, cardboard and/or plastic in good condition and intact, return of all the manuals, literature, accessories and labels intact and in good condition, considering that the mere acceptance by the customer of the order sent by the company, proves the delivery of the goods to the customer, the respective packaging and labels, in good condition. Acceptance of the return will only be approved by the company if the goods sent are received by the company in the same conditions in which they were sent and delivered to the customer and if they are in a condition to be marketed as new products, as they were sent to the customer, without any sign of returned or used goods. Otherwise, the return will be rejected and the customer will be informed.

Effects of free resolution:
In the event of termination of this contract, the company will refund all payments made, including delivery costs (with the exception of additional costs resulting from the customer's eventual choice of a shipping method other than the least expensive standard shipping method offered by company), without undue delay and, in any case, no later than 14 days from the date on which the company is informed of the customer's decision to terminate this contract.

Refunds:

In the case of the return of goods by the customer, the company may withhold the refund until it has received the goods and verified their conformity and integrity, as well as their original packaging, labels and user manuals, when applicable. If the returned goods are not in conformity, the company communicates to the customer the decision not to accept their return and does not reimburse the customer.

In cases where a credit note is issued, which is issued and sent to the customer by email, up to two working days after the company receives the goods, the company may withhold the refund until it has received the return, by the customer, of the triplicate of the credit note duly signed by the customer, which document is necessary for the purpose of VAT regularization by the company, and, for the purpose of legibility of the signature, the triplicate of the credit note must be sent by the customer by post to the company's address.

The company makes refunds using the same payment method used in the initial transaction, except for payments made by Multibanco, in which case the refund is made to the NIB to be indicated by the customer. In the case of payments made by bank transfer and for refund purposes, the customer must inform the NIB to which the company will make the bank transfer of the refund amount to be made.

In the case of refunds to be made relating to payments made by Bank Transfer, all charges or commissions charged to the company resulting from Non-Sepa payments made by customers will be deducted.

Filling instructions:
“In the case of a contract in which the customer acquires, or a third party indicated by the customer, other than the carrier, physical possession of the goods.”

The customer also has the possibility of filling out and submitting electronically the free withdrawal form model or any other unequivocal declaration of withdrawal via the company's website, or via the company's email address curpel@curpel.com. If you make use of this possibility, the company will send, without delay, on a durable medium, by email, an acknowledgment of receipt of the resolution request.

Free resolution form template:

(You should only fill out and return this form if you want to terminate the contract)

To: CURPEL- CURTUMES E PELETERIAS LDA
Address: Avenida da Estação s/n, 6300-804, Guarda
Email: curpel@curpel.com

I hereby communicate (*) that I have resolved (*) my/our (*) purchase and sale contract relating to the following asset:
Requested on (*)/received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if this form is notified on paper)
(*) Cross out what doesn’t matter

Warranty and After-Sales Assistance: All products are covered by a warranty against manufacturing defects, guaranteed by the respective brands, for the established legal periods (3 years), excluding defects due to misuse and poor maintenance. In the third year of the warranty, it is up to the consumer to prove that the manufacturing defect existed on the date of delivery of the good.

The period for repairing or replacing the item covered by the guarantee must not exceed 30 days, except in situations where the nature and complexity of the goods, the severity of the lack of conformity and the effort required to complete the repair or replacement justify a longer term.

To activate the warranty, the customer must report the defect to the company using the contact details available on the website and present the purchase invoice for the item. The customer must describe the content of the anomaly in detail and send photos and a video illustrating the detected anomaly by email, so that the company can process the warranty claim with the manufacturer, which must include the defective item. to be sent by the customer.

For the purpose of repairing or replacing the good, the consumer must make the defective goods available by sending them to the company to prepare the respective complaint and send them to the manufacturer, who will decide on their repair or replacement. Transport costs for sending the product to the customer are not covered by the warranty.

Curpel - Curtumes e Peleterias Lda does not provide technical assistance services.

Exchanges: After receiving the order, the customer has a period of 14 days to exchange the purchased item, which must comply with the following conditions:

The customer must contact the company informing the invoice number and the reference of the product to be exchanged. The products to be exchanged must be accompanied by the original packaging, with the respective labels intact and without any sign of use, except that arising from the need to verify the nature, characteristics and functioning of the good, as would be done in store. The product to be exchanged/returned must be properly protected so as not to be damaged during transport.

If the value resulting from the exchange of products in an order is higher than the initial value of the order, the Customer will pay the difference, using one of the available payment methods.

Exchanges cannot be accepted in the case of goods manufactured, configured or purchased according to the customer's specifications, or clearly personalized, or which, due to their nature, cannot be returned to the manufacturer, or are likely to deteriorate or perish quickly .

Any package received at the company without sender identification or sent for collection will be returned. We suggest registering the return of your order with CTT, as we are not responsible for any loss of merchandise.

The customer must inform the company if they send a product to be exchanged and wait 3 working days for it to be received by the services. The company will not accept the exchange of products unless the indicated procedure has been correctly carried out.

Order dispatch: Orders can be picked up at the company's facilities, or sent to any point in the Portuguese national territory (Mainland and Autonomous Regions), Europe or Portuguese-speaking countries, through the contracted delivery service.

In the case of heavy shipments (> 30 kg) or with excessive dimensions (> 1.2 x 1.2 x 1.5 m), a special transport service is contracted and delivery to the customer can be carried out on the street, being the customer's responsibility collecting the order abroad.

In the case of shipped orders, when delivering the order to the customer, the customer must check immediately and before accepting to receive the order, that the respective packaging is in good condition. Mere acceptance of the order proves the good condition of the packaging. If the box is damaged, the customer has two options: 1) Not accepting to receive the order 2) Receive the order, but placing a note on the carrier's delivery note about the condition of the packaging. If none of the situations is observed by the customer, any complaint regarding the condition of the packaging will be rejected outright.

In-Store Collection: The in-store collection option involves the customer visiting the Company's store, located at Avenida da Estação s/n, 6300-832, Guarda, where the order will be delivered to the customer. The customer must wait for prior contact from the store to be informed that the products are now available for collection.

Hours for picking up orders at the store: 9:00 am - 6:00 pm (Monday to Friday).

Shipping costs: The shipping costs will be indicated when confirming the order, being variable and depending mainly on the total weight of the items included in your order and the destination location. For shipments to the Islands of Madeira and the Azores, to Europe, or to Portuguese-speaking countries, depending on the urgency, the number of volumes and the weight of the shipment, the shipping cost may change in relation to the constant value of the Order Form, indicating the value of shipping and the difference to be paid by the customer, before sending the products, so that the respective payment is made before they are sent.

Orders to be sent to the Islands of Madeira and the Azores are sent by sea via CTT, except in the case of express indication by the customer, in which the products will be sent by air, in which case the customer must pay the amount supplement relating to the cost of transport.

Orders are dispatched, after confirmation of payment, on the day following (on working days) confirmation of product availability at the company, or receipt of the same at the store, after the company has placed an "Order [for the products at] the warehouse / Distributor", as applicable. In the case of orders shipped to the Portuguese national territory (Mainland), delivery is personalized (carried out by hand), within extended delivery hours (from 9:00 am to 10:00 pm, Monday to Friday). If it is not at the indicated address, the order is deposited at the post office in the customer's area of ​​residence, and a notice is usually left in the customer's mailbox, the issuance and delivery of which to the customer is the responsibility of the carrier. Orders up to 500 g are sent by CTT and deposited at the post office in the customer's area of ​​residence, upon notice issued by the carrier and deposited in the customer's mailbox.

Failure to deliver an order due to an incorrect or inaccessible delivery address will be considered the result of a fortuitous event or force majeure, with the company's liability for non-delivery being excluded. The order will be returned to the sender and the customer will be contacted after receiving the order in the warehouse. The order will be resent to the customer again, after confirmation of the customer's correct address, in which case the customer must pay the amount for new shipping costs, even in cases where the product was initially purchased with an offer for shipping costs. (free shipping). The order will only be sent after receiving confirmation of payment for postage.

Payment methods: Orders shipped to the Portuguese national territory (Mainland and Autonomous Regions) may be paid via MB, Bank Transfer or Paypal, corresponding to the global value of the order, including the respective shipping costs. In the case of orders shipped to Europe, or to Portuguese-speaking countries, they can be paid by Bank Transfer and Paypal. In the case of payments made by bank transfer, the customer must send proof of payment made to the company by email. Only after receipt of proof of payment will the order be processed, namely by ordering the missing product(s) from suppliers or shipping it, if it is complete for shipping.

In the case of non-SEPA Transfers (transfers made through non-harmonized systems, in which the originator is not based in the SEPA area), or transfers that are made in a currency other than the euro, the company does not assume any transfer expenses or commission, All charges and commissions are the responsibility of the customer. In the case of a bank debit of an amount relating to commissions or transfer expenses, this amount is charged to the customer.

All prices indicated are presented in Euros and include VAT at the legal rate in force.

Complaints: The Customer may submit complaints to the company by telephone, email, letter, or through the Complaints Book, which is available at the company's headquarters and the Electronic Complaints Book.

Responsibility: The company is not responsible for any inconvenience or damage caused to the Customer by the use of the Internet network, such as: service disruption, external intrusion, anomalies caused by computer viruses or any other act of God or force majeure.

Processing of personal data: The Customer authorizes the company to automatically process the personal data provided by the purchase order, in particular, through the use of cookies.

Intellectual property: All content on the website is the company's intellectual property and may not be copied or reproduced, except to the extent strictly necessary to allow it to be read online. The content on this website is produced by internal and external sources, so the company is not responsible for the lack of updating and/or inaccuracy of this information.

All texts, images, illustrations, photographs, brands and other elements on the website www.curpel.com are protected by law. Customer or user who has a website on the Internet and who wishes to place, for their personal use, a link that takes them directly to the website www.curpel.com, must request and obtain written authorization from the company. In the latter case, it will not be an implicit affiliation agreement.

Proof: The parties agree that computerized records, kept in the company's computer systems under reasonable security conditions, provide proof of communications, orders and payments made between the parties.

Preservation and archiving of transactions: The archiving of orders and invoices will be carried out on a reliable and durable medium to correspond to a faithful and lasting copy.

Applicable law and competent forum: The law applicable to any contractual relationship established through the website www.curpel.com is Portuguese law. The Court of the district of Guarda will have jurisdiction to resolve any and all conflicts arising from any contract concluded under these general conditions of sale, expressly waiving any other.